Privacy Policy

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Last Updated: 04 September 2025

At Valaé Skin Aesthetics Ltd, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

By accessing or using our website www.valaeskin.com, or by interacting with us, you agree to the terms outlined in this policy. We may update this page from time to time, and any changes will take effect immediately upon being published.

If you have any questions or concerns, please contact us at: info@valaeskin.com

Who We Are

This website is owned and operated by Valaé Skin Aesthetics Ltd, a UK-based company providing skincare and aesthetic treatments. In this document, “we”, “us”, and “our” refer to Valaé Skin Aesthetics Ltd.

What Information We Collect

We may collect and store the following types of personal data:

• Full name
• Email address
• Phone number
• Home or delivery address
• Date of birth
• Gender
• Details relevant to your skin or health (for consultations and treatments)
• Purchase history or booking details
• Records of communication between you and us (emails, messages, calls)

When you book appointments, your personal details are collected and processed via Fresha, our secure booking platform. Fresha processes this data in accordance with their own Privacy Policy.

When you visit our website, we may also collect technical data such as:

• IP address
• Browser type and version
• Operating system
• Pages visited and referring websites
• Cookie and usage data

More information on how we use cookies can be found in the Cookies section below.

We Collect And Use Your Information For The Following Purposes:

• To manage appointments, treatments, and consultations
• To send booking confirmations, reminders, and aftercare information
• To respond to enquiries and provide customer support
• To improve our services and website
• To send promotional updates (only if you have opted in)

You will never receive marketing communications from us unless you have provided explicit consent. You may unsubscribe at any time by using the link in our emails or by contacting us directly.

How We Store and Protect Your Data

We take data security seriously and use appropriate technical and organisational measures to protect your personal information.

Your data may be processed or stored outside the UK (for example, where our service providers such as Fresha or email platforms are located). If this occurs, we ensure your data is handled in accordance with applicable privacy laws.

Consultation and treatment notes are stored securely in line with GDPR and insurance requirements. Medical records are typically retained for 7 years from your last treatment (or longer if legally required) and are then securely deleted.

Sharing your Information

We do not sell or rent your personal data to third parties. However, we may share your information with carefully selected providers who assist us in operating our business, such as:

• Secure payment processors
• Website hosting and IT support services
• Email platforms and communications tools
• Appointment and booking systems (including Fresha)
• Data analytics providers

All providers must process your data securely and only for agreed purposes. We may also disclose your data if required by law or to protect your safety or the safety of others.

Your Rights

You have the right to:

• Access a copy of the personal data we hold about you
• Correct inaccurate or incomplete information
• Withdraw consent at any time (where processing is based on consent)
• Request deletion of your data under certain conditions
• Restrict or object to certain types of processing
• Request transfer of your data to another provider (data portability)

To exercise your rights, please email info@valaeskin.com. We may ask for proof of identity before processing requests.

Cookies

Our website uses cookies to enhance your browsing experience, analyse performance, and provide relevant content.

Cookies are small text files stored on your device that allow us to recognise you and remember your preferences. Some cookies are essential for site functionality, while others are used for analytics or marketing.

You can manage or disable cookies via your browser settings. For full details, please see our Cookie Policy.

Links To Other Websites

Our website may include links to external websites. Please note that we are not responsible for the content, functionality, or privacy practices of other sites. We encourage you to review their privacy policies before providing any personal data.

Linking To Our Website

If you wish to link to our website:

• You must request written permission by contacting info@valaeskin.com
• You must remove the link if asked by us
• You must not suggest endorsement or affiliation without prior written consent

Contact Us

If you have any questions about this Privacy Policy or how we use your data, please contact: info@valaeskin.com

For booking-related data, please also see our Terms & Conditions.