Last Updated: 3 August 2026

Welcome to Valaé Skin Aesthetics. By booking an appointment, purchasing a treatment, treatment package, gift voucher, or using our website, you agree to these Terms & Conditions.

Throughout these Terms, "we", "us", and "our" refer to Valaé Skin Aesthetics Ltd.

Valaé Skin Aesthetics Ltd is a UK-based aesthetics clinic providing advanced facial treatments, skin consultations and microneedling services.

All new clients are required to attend a consultation before treatment.

Consultations are carried out to:

• Assess suitability for treatment
• Discuss your concerns and treatment goals
• Identify any contraindications
• Explain treatment options, expected outcomes and potential risks
• Ensure treatment can be performed safely and appropriately

Treatment recommendations are based on professional judgement, clinical experience and current best practice.

Attendance at a consultation does not guarantee treatment.

Valaé Skin Aesthetics reserves the right to decline, postpone or modify treatment where it is considered unsafe, unsuitable or not in the client's best interests.

Clients are responsible for providing complete and accurate information regarding:

• Medical history
• Current medications
• Allergies
• Pregnancy or breastfeeding
• Previous aesthetic treatments
• Skin conditions
• Any changes to their health since a previous appointment

Failure to disclose relevant information may affect treatment outcomes and may result in treatment being postponed or refused.

Every client responds differently to treatment.

Whilst all treatments are carried out with appropriate care, training and professional standards, no guarantee can be given regarding:

• Treatment results
• Degree of improvement
• Duration of results
• Individual response to treatment

Images displayed on our website or social media are examples of previous client outcomes and should not be interpreted as a guarantee of individual results.

All prices are displayed in pounds sterling (£).

Prices may change without prior notice.

The price confirmed at the time of booking will apply.

A 50% booking deposit is required to secure all appointments, including consultations and treatments.

The remaining balance is payable immediately following your appointment unless otherwise agreed.

Treatment packages and courses must be paid for in full at the time of purchase.

Booking deposits are deducted from the total cost of your appointment and are not an additional charge.

Deposits are non-refundable except where:

• We cancel your appointment and cannot offer a suitable alternative; or
• Following consultation, we determine that treatment is not clinically appropriate.

Where treatment cannot proceed due to undisclosed medical information or contraindications identified after booking, your deposit may be retained.

We understand that plans sometimes change and will always do our best to accommodate genuine circumstances.

Appointments may be cancelled or rescheduled free of charge with at least 48 hours' notice.

Appointments cancelled or rescheduled with less than 48 hours' notice will result in the loss of your 50% booking deposit.

If you fail to attend your appointment without notice:

• Your 50% booking deposit will be retained.
• Future appointments may require payment in full at the time of booking.
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Appointments forming part of a prepaid treatment package or course that are cancelled with less than 48 hours' notice, or missed without notice, will normally result in that treatment session being forfeited.

We understand that genuine emergencies can occur.

Any exceptions to this policy will be considered at the sole discretion of Valaé Skin Aesthetics.

Should we need to cancel or rearrange your appointment, we will offer the earliest suitable alternative or provide a full refund of any deposit paid.

Please arrive on time for your appointment.

Late arrival may reduce the available treatment time to avoid affecting subsequent appointments.

Where insufficient time remains to safely perform treatment, your appointment may need to be rescheduled and the Cancellation Policy will apply.

Treatment packages and courses:

• Must be paid for in full at the time of purchase.
• Are non-refundable once purchased.
• Are non-transferable between clients.
• Are intended solely for the named client.

Appointments cancelled with less than 48 hours' notice, or missed without notice, will normally result in the loss of that treatment session.

Unless otherwise stated, all treatment packages must be used within 12 months of purchase.

Due to the nature of aesthetic treatments, treatments that have already been performed cannot be refunded.

Refunds will not be provided because:

• Results differ from expectations.
• Desired outcomes were not achieved.
• A treatment course is discontinued by the client.
• A client changes their mind after treatment has been provided.

Nothing within these Terms affects your statutory rights under UK consumer law.

If you have concerns regarding your treatment outcome, please contact us promptly so that an appropriate review can be arranged.

Unused retail products may be returned within 14 days of purchase provided they are:

• Unopened
• Unused
• In their original condition

We reserve the right to refuse, postpone or discontinue treatment where:

• A contraindication exists.
• Required medical information has not been provided.
• Treatment is considered unsafe.
• Treatment is unlikely to provide an appropriate clinical outcome.
• The client is under the influence of alcohol or recreational drugs.
• Client behaviour is abusive, threatening or inappropriate.
• Treatment would not be in the client's best interests.

Any such decision will always be made in the interests of client safety and professional standards.

Clients are responsible for following all aftercare advice provided.

Failure to follow aftercare instructions may:

• Affect treatment outcomes.
• Delay healing.
• Increase the risk of complications.

Valaé Skin Aesthetics cannot accept responsibility for outcomes resulting from failure to follow aftercare advice.

Where a patch test is required, treatment cannot proceed unless a satisfactory patch test has been completed within the required timeframe.

Failure to attend a required patch test may result in treatment being postponed.

Gift vouchers:

• Are non-refundable.
• Cannot be exchanged for cash.
• Must be redeemed before their expiry date.

Expired gift vouchers cannot be redeemed or extended.

All content on this website, including text, images, logos, branding, graphics and written materials, is the intellectual property of Valaé Skin Aesthetics unless otherwise stated.

No content may be copied, reproduced, distributed, modified or used without our prior written permission.

Nothing within these Terms excludes liability for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Any liability that cannot legally be excluded.

To the fullest extent permitted by law, Valaé Skin Aesthetics shall not be liable for any indirect or consequential loss arising from the use of our services or website.

Clients should not attend appointments if they are experiencing symptoms of a contagious illness or infection.

Where treatment cannot safely proceed due to illness or infection, we reserve the right to postpone the appointment in the interests of client safety.

Valaé Skin Aesthetics shall not be liable for delays or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to severe weather, illness, utility failures, equipment failure, government restrictions or other unforeseen events.

Personal information is collected, stored and processed in accordance with our Privacy Policy.

Please refer to our Privacy Policy for further information on how your personal data is collected, stored, used and protected.

These Terms & Conditions are governed by the laws of England and Wales.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Valaé Skin Aesthetics Ltd

Email: info@valaeskin.com

Website: www.valaeskin.com